Returns

Dear customer,

If, for whatever reason, you are dissatisfied with the goods we have supplied, have a problem, or want to make use of the 14-day return policy, please do not hesitate to contact us. Our service staff are always at your disposal to solve any problems quickly and easily.

THIS IS HOW YOU CAN REACH US:

By phone from Mon - Fri at + 49 [0] 511 - 984229 - 10 
By fax at + 49 [0] 511 459 599 8 
By e-mail to kontakt@paintballsports.de

Please note that if you have an e-mail, please include your order number and a brief explanation of the request

HOW DO I HAVE TO SEND BACK MY RETURN / RETURN?

In general, the choice of shipping method (insured or uninsured), as well as the choice of the shipping provider (DHL, UPS, GLS, etc.), is up to you. However, we recommend to choose an insured package, because in the event that it comes to the return of damage or loss of the goods by the parcel service and the package should not be insured, the liability remains with the sender. Neither we nor the shipping service provider can accept liability in this case.

Please note at this point the note that we do not accept non-free shipments , as they have a significantly higher postage. The cost of returning has gem. the current EU law (since 06/82016) in principle the customer himself. Of course, the usual postage, up to 6.90 euros, for an insured package after receipt and inspection of the goods in accordance with our terms and conditions and applicable law will be refunded if there is a fault through Paintball Sports (eg shipping wrong items). For this we also like to send you in consultation with our customer service a return label.

Please pack the goods the way you received them, or as you would like to receive them as a package. For example, if you order a pair of shoes, they will be sent to you packed in a shoebox. We pack this shoebox again separately so that there are no traces of shipping on the carton or the actual goods. We expect that returns will be made in the same way. We expressly ask you to refrain from sticking shipping labels as well as adhesive tape and other packaging material directly onto the goods or their packaging. Please also use an outer packaging for the return shipment to send us the goods in the same condition as it was sent to you. It is, for example, to use the box you have received from us for the return shipment.

If the goods or their packaging are still covered / damaged, we unfortunately have to charge compensation for the resulting damage.

WHERE DO I HAVE TO SEND MY RETURN / RETURN?

Please always send the return / return to the following address:

Paintball Sports GmbH
Kopernikusstr. 12a 
30853 Langenhagen 
Germany

IMPORTANT INFORMATION

PLEASE NOTE THE FOLLOWING INFORMATION ABOUT RETURNS.

1. Please send only free (prepaid) packages back. Non-free packages are not accepted by us, due to the increased postage . If a claim for reimbursement of the return costs arise, we will refund them on request, of course, like. Please note that since 13.06.2014 a new EU guideline for the return of the goods applies. The return is therefore according to the applicable EU law at the expense of the buyer.
2. If a refund of the purchase price is desired, please send us back only unused, new and original packed goods, since only these can be reimbursed by us.
3. For your own security, please always use an insured shipping service for returns / returns. Paintball Sports is not liable for damage or loss of shipments during transport.
4. To simplify the processing of the return, please enclose a copy of the order invoice and note in a short form what should happen to the goods (eg return, replacement, complaint, etc.). Our employees can process your shipment much faster on the basis of the invoice and the information provided by you.
5. If a refund / repayment be desired and the order has been paid in advance, bank transfer, Sofortüberweisung.de or cash on delivery, please enclose the invoice in addition to your bank account. Without bank account, no repayment can be made in these cases.

Our returns form as download